Why they are locked
Apple and Google both treat the app identifier as the unique, immutable key for an app across their entire ecosystem. On iOS this is the Bundle ID, on Android it is the Package Name (theapplicationId). The identifier is baked into:
- The signing certificate and provisioning profile used to build the binary.
- The App Store Connect and Google Play Console records for the app.
- Push notification credentials, App Groups, associated domains, and any other entitlement granted to that identity.
Requesting a change
If you set the wrong identifier or need to move to a different one, our team can repoint your project manually. This works the same way for both the iOS Bundle ID and the Android Package Name. Email support@despia.com with both values.Email support
Send a message to support@despia.com from the account that owns the project.
Include the old and new identifier
State the current (old) value and the new value you want, exactly as they should appear. Note which platform it applies to if you are only changing one.
Changing a Bundle ID or Package Name starts a fresh identity. A new App Store Connect or Google Play Console record is required for the new identifier, and the app cannot inherit reviews, ratings, or installs from a listing tied to the old one.